Shipping policy

Shipping Policy for PERFUME LANE MANILA

1. Processing Time

  • Order Processing: All orders are processed within 1-2 business days after the payment is confirmed. Orders are processed Monday through Friday, excluding weekends and holidays.

  • Processing Delay: In the event of high order volumes (e.g., during holidays), please expect a possible delay in processing.

2. Shipping Methods

  • Domestic Shipping: We offer various shipping options for customers within Philippines. You can choose your preferred shipping method at checkout:

    • Standard Shipping: Delivery in 3-5 business days.

    • Expedited Shipping: Delivery in `1-2  business days depending on location.

3. Shipping Costs

  • Free Shipping: We offer free shipping on orders over 3000 pesos for domestic orders.

  • Flat Rate: For orders below 3000 pesos we charge a flat shipping fee of 100-300 pesos depending on the wight of your order.

4. Shipping Restrictions

  • Address Requirements: Please ensure that your shipping address is complete and accurate. We are not responsible for any errors in the delivery address provided.

5. Shipping Delays & Issues

  • Delays: While we strive to ensure timely delivery, shipping delays can occur due to weather conditions, holidays, or other unforeseen circumstances. Unfortunately, we cannot be held responsible for these delays.

  • Lost or Damaged Packages: In the rare event that your package is lost or damaged during shipping, please contact us at perfumelanemnl@gmail.com within 3 days, and we will assist you with filing a claim and getting the issue resolved.

6. Returns & Exchanges

  • Due to the nature of our products (perfume), all sales are final. We do not accept returns or exchanges unless the item is damaged during shipping.

  • If there is an issue with your order, please contact us at perfumemnl@gmail.com within 3 days of receiving the package.

7. Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment on the carrier’s website.

8. Customer Support

  • If you have any questions or concerns about your shipment, please don’t hesitate to contact our customer support team at perfumemnl@gmail.com We are here to assist you!